Refund policy

Refund & Return Policy

We want you to be confident in your purchase from Premium Works. Because many of our products are produced specifically when an order is placed, our return and refund process differs from that of a traditional retail store.

Please review the policy below before making a purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at premiumworks.ca@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the product and the problem

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Please do not return a damaged or incorrect product unless we specifically ask you to do so.

Made-to-Order Products

Many Premium Works products, including apparel and wall art, are produced specifically for each order.

Because these products are made to order, we generally cannot accept returns or provide refunds for buyer's remorse, change of mind, or ordering the wrong size, colour or product.

Please review product descriptions, measurements, sizing information and order details carefully before completing your purchase.

This does not affect your rights regarding products that arrive damaged, defective, incorrectly produced or otherwise qualify for a remedy under applicable consumer-protection laws.

Size and Fit

Please review the applicable size guide before purchasing apparel.

Because apparel is produced according to the size selected when the order is placed, we generally cannot provide a free replacement or refund when the correct size was produced and delivered but does not fit as expected.

If Premium Works or our fulfillment provider sends a size different from the size ordered, please contact us and we will make it right.

Personalized or Custom Products

Personalized, customized or specially produced products cannot generally be returned or exchanged because of a change of mind.

If a personalized or custom product arrives damaged, defective or incorrectly produced, please contact us so we can review the issue.

Self-Fulfilled Products

Certain Premium Works products, including some decals, may be fulfilled directly by Premium Works rather than by a third-party production partner.

If a self-fulfilled product is eligible for return, contact us before sending the product back.

Do not mail a return to Premium Works without receiving return instructions from us first.

Products returned without authorization may not be accepted.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, changes and cancellations are not guaranteed.

If you need to change or cancel an order, contact us as soon as possible at premiumworks.ca@gmail.com.

If production has not begun, we will make reasonable efforts to accommodate your request. Once an order has entered production or fulfillment, it may no longer be possible to change or cancel it.

Packages Lost in Transit

If your order appears to have been lost during shipping, contact us at premiumworks.ca@gmail.com with your order number.

We will review the tracking information and work with the applicable fulfillment or shipping provider to determine the appropriate resolution.

Incorrect Shipping Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because a package was left unclaimed, additional shipping or replacement costs may apply.

Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Refunds

When a refund is approved, it will normally be issued to the original payment method.

After Premium Works processes a refund, additional processing time may be required by your bank, credit-card issuer or payment provider before the funds appear in your account.

Original shipping charges are generally non-refundable unless the refund results from an error, defect or other circumstance for which Premium Works is responsible or where otherwise required by law.

Sale Items and Gift Cards

Gift cards are non-refundable except where required by law.

Sale or promotional items remain subject to our damaged, defective and incorrect-item protections. Other returns or refunds for sale merchandise are subject to the terms of this policy and applicable law.

Consumer Rights

Nothing in this policy is intended to limit or exclude rights or remedies that cannot legally be limited or excluded under applicable consumer-protection laws.